FAQ
Delivery & Pickup
Getting your rental there and back
Do you offer pickups?
If you are outside of our delivery area or just need some smaller items, you may pick up. Contact our office to ask if your rental is available for pickup. If you choose pickup, you may return the following day.
Where do you deliver?
We deliver all over the Greater Houston Area. We also travel outside of Houston for large events, foam parties, and special events. Call our office to see if we deliver to your location.
Do the prices include delivery?
Delivery and setup are free within 15 miles of our location. Past 15 miles we charge $2.50 per mile for the whole trip, not just the extra distance — so a 20-mile delivery is $50. We do not deliver just tables, chairs, and concessions without bounce houses or other items ordered.
When will my rental be delivered?
We schedule our deliveries the week of your event and coordinate with you a time that works for you. When you book, we obtain the start time of your event and make sure that your item(s) are all set up and ready to go before that designated start time at the latest.
Getting Started
New here? Start with the basics
How do I book a rental?
Browse our rentals, pick your event date and time, and add what you need to your cart. Enter your delivery details at checkout and pay securely online — that's it. If your date shows as available, it's yours.
Payment & Pricing
How and when you pay
Do you offer discounts for churches and schools?
You bet! Contact us today to find out about these discounts.
What is your bad weather policy?
If there is a 50% or more chance of rain on your event date and you wish to reschedule or cancel, you must do so by 4 pm the previous day. Due to Texas weather, there must be a 50% or more chance to receive your deposit back.
Do you require a deposit?
A 20% deposit reserves your date. Churches and schools don't pay a deposit.
What payments do you take?
We accept cash, credit card, Venmo, and business checks. We charge 3% for all credit card or debit card purchases.
Safety & Insurance
Clean, anchored & fully covered
Are you insured?
Yes, we are fully insured and certified by the State of Texas. If you need a copy of our insurance, please let us know.
Setup & Space
What to expect when we arrive
How long is the rental for?
This depends on the product ordered. All water slides rent for 4 hours and dry inflatables rent for 6 hours. If you need more time, just let us know.
Are your inflatables clean?
Absolutely! Lone Star Parties, LLC cleans and sanitizes our inflatables and other rentals before each event.
Do you provide extension cords and water hoses?
We provide approximately 75 feet of extension cords for each item. We do not provide water hoses. For items that require water, you must provide a water hose that will reach the item.
Do you set up at parks?
Yes. We are preferred vendors with many towns and can provide the town/city with an additional insured certificate if required. Some parks require generators and others have power located at the site.
Do you provide a generator?
We offer generators for rent for the day. They come full with gasoline. Generators are ideal when you have multiple items, located at a park or public space, or far from electricity sources.
When do you set up?
That depends on the rentals for that day. We will contact you the week of the event to solidify a delivery and pick up time that works for you and your schedule.
What surfaces can you set up?
Most of our items can be set up on grass or concrete. Please inform us if your event is on any other surface than grass.
Weather & Changes
Rain, rescheduling & cancellations
What if we need to cancel?
Please inform us as soon as you need to cancel. We do not accept cancellations the day of your event. You must cancel the day before by 4 pm. You will be allowed to reschedule your event for any future date within 3 months.
Search Results
Matching answers for your search
Still have questions?
Our team is happy to help you plan the perfect party. Reach out and we'll get right back to you.